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Lifetime Guarantee

Structured protection you can rely on

  • Protect Group Australia & New Zealand provides a structured Lifetime Guarantee framework for eligible applications of It’s protection systems.

This framework is designed to support long-term performance, provide clear accountability and ensure customers and dealers have confidence in both the product and It’s application.

Your Rights Under Australian Consumer Law

  • Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
  • You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
  • You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  • This Lifetime Guarantee operates in addition to your rights under the Australian Consumer Law.

Scope of the Lifetime Guarantee

For eligible applications completed by an approved Protect Group applicator, the Lifetime Guarantee is intended to support:

  • Ongoing performance of the applied coating system under normal use conditions
  • Retention of key functional characteristics such as hydrophobic behaviour and ease of maintenance
  • Protection of treated exterior surfaces including paintwork, gel coat, plastics, trims and other applicable components

Performance is assessed having regard to environmental exposure, usage conditions and adherence to recommended aftercare practices.

Three-Tier Protection Structure

Each eligible application is supported by multiple layers of accountability:

Manufacturer Support

The coating product is supported by the manufacturer in accordance with It’s technical specifications.

Protect Group Lifetime Guarantee

Protect Group Australia & New Zealand administers this Lifetime Guarantee & manages all initial assessments and customer support.

Independent Warranty Support

Where appropriate, an independent third-party warranty provider may be engaged to assist with larger claims or rectification work.

This structure is designed to ensure there is no single point of failure in the support process.

Transferability

The Lifetime Guarantee is transferable to a subsequent owner of the treated asset, subject to verification of the original application and compliance with reasonable conditions.

Maintenance and Owner Responsibilities

To remain eligible under the Lifetime Guarantee, the owner must take reasonable steps to maintain the treated asset and preserve the integrity of the coating system.

This includes, but is not limited to:

  • Regular cleaning using appropriate, non-abrasive methods
  • Use of suitable cleaning products designed for coated surfaces
  • Prompt removal of contaminants, including bird droppings, insect remains, tree sap, road grime and environmental fallout
  • Avoidance of prolonged exposure to substances that may degrade the surface if left untreated
  • General care consistent with maintaining the condition of a protected exterior surface

Certain contaminants (including bird droppings and tree sap) are acidic or reactive and can cause damage if not removed within a reasonable timeframe.

Important Notice on Maintenance

The performance of the coating system is directly influenced by ongoing care and environmental exposure.

Failure to maintain the asset in a reasonable manner, including failure to clean regularly or remove harmful contaminants promptly, may result in:

  • Reduced coating performance
  • Surface degradation unrelated to product failure
  • Ineligibility for coverage under this Lifetime Guarantee, to the extent permitted by law

Evidence of reasonable maintenance may be requested as part of the assessment process.

Distinction Between Product Failure and External Factors

For clarity, the Lifetime Guarantee applies to issues arising from the performance of the coating system.

It does not apply where deterioration or damage is reasonably attributable to:

  • Lack of maintenance or improper care
  • Failure to remove contaminants within a reasonable timeframe
  • Environmental exposure where preventative care was not undertaken
  • External factors unrelated to the performance of the coating system
  • In these circumstances, the outcome will not be considered a failure of the product or its application.
  • All assessments will consider the condition of the asset, maintenance history and surrounding circumstances.

Limitations and Exclusions

To the extent permitted by law, the Lifetime Guarantee does not cover:

  • Normal wear and tear or gradual deterioration over time
  • Physical damage, impact damage, accidents or external abrasion
  • Damage resulting from lack of maintenance or improper care
  • Effects of contaminants not removed within a reasonable timeframe
  • Use of unsuitable, harsh or corrosive chemicals
  • Pre-existing defects or substrate failure
  • Environmental conditions or events beyond reasonable control

Assessment of any claim will consider the specific circumstances, including condition, usage and maintenance history.

Claims and Assessment Process

If an issue arises, Protect Group will:

  • Review the application record and relevant details
  • Assess the affected area or surface (which may include photographs or physical inspection)
  • Determine an appropriate outcome, which may include rectification, repair, or another reasonable remedy

Where required, matters may be escalated to the manufacturer or an independent warranty provider.

Additional Information

Full guarantee documentation, including detailed terms, conditions and claim procedures, is available upon request and is provided to customers at the time of application.

Our Commitment

  • This Lifetime Guarantee framework is designed to provide practical, long-term support while remaining compliant with Australian Consumer Law.
  • It reflects Protect Group Australia & New Zealand’s commitment to product integrity, responsible application and ongoing customer support.

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