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Acceptance of Terms

  • By accessing or using this website (the “Site”) you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree you must not use the Site.
  • These Terms constitute a legally binding agreement between you and Protect Group Australia & New Zealand Pty Ltd (“Protect Group” “we” “us” “our”).

Use of the Website

You agree to use this Site only for lawful purposes and in a manner that does not:

  • Breach any applicable laws or regulations
  • Infringe the rights of any third party
  • Interfere with or disrupt the Site’s operation

We reserve the right to suspend or terminate access where misuse is identified.

Products and Services

Protect Group provides:

  • Ceramic coating products
  • Aftercare chemical products
  • Vehicle caravan and surface protection services
  • Dealer integrated aftermarket programs

All product descriptions specifications and pricing are subject to change without notice.

We make reasonable efforts to ensure accuracy however:

  • Images are for illustrative purposes only
  • Results may vary depending on surface condition maintenance and environmental factors

Orders and Payments

By placing an order you:

  • Confirm all information provided is accurate
  • Authorise us to process payment

We reserve the right to:

  • Reject or cancel orders at our discretion
  • Refuse supply where compliance stock or risk concerns arise

All prices are in AUD and inclusive of GST unless stated otherwise.

Shipping and Delivery

Delivery terms are outlined in our Shipping Policy.

  • Risk in goods passes to you upon delivery.
  • We are not liable for delays caused by third party carriers.

Returns and Refunds

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

  • A replacement or refund for a major failure
  • Compensation for any other reasonably foreseeable loss or damage

Returns and refunds are governed by our Returns Policy.

We do not provide refunds for:

  • Change of mind unless stated otherwise
  • Improper use or application of products

Warranties and Guarantees

Where applicable products and services may be supplied with:

  • Manufacturer warranties
  • Protect Group Lifetime Guarantee subject to conditions

Warranty claims are subject to:

  • Proper maintenance and care
  • Correct application procedures
  • Compliance with provided instructions

Nothing in these Terms excludes your rights under the Australian Consumer Law.

Dealer Relationships and Customer Contact

Protect Group works with authorised dealers and partners.

By engaging with our services you acknowledge that:

  • We may contact you regarding products services or aftercare
  • This may occur directly or on behalf of authorised dealers
  • All communications are conducted in accordance with applicable privacy and marketing laws

You may opt out of communications at any time.

Intellectual Property

All content on this Site including:

  • Text images branding and logos
  • Product names and systems
  • Marketing materials

…is owned or licensed by Protect Group.

You must not reproduce distribute or use any content without written consent.

Limitation of Liability

To the extent permitted by law:

  • We exclude all liability for indirect incidental or consequential loss
  • Our liability is limited to the resupply of goods or services or the cost of resupply

We do not guarantee:

  • That the Site will be uninterrupted or error free
  • That results from product use will meet all expectations

Product Use Disclaimer

Our products are engineered for performance not misuse.

You acknowledge:

  • Application must follow provided instructions
  • Environmental factors impact performance outcomes
  • Improper application voids warranties

We are not liable for damage caused by:

  • Incorrect use
  • Failure to maintain surfaces
  • Use outside intended applications

Third Party Link

This Site may contain links to third party websites.

We are not responsible for:

  • Their content
  • Their privacy practices
  • Any loss arising from their use

Privacy

Your use of this Site is also governed by our Privacy Policy.

Changes to Terms

  • We reserve the right to update these Terms at any time.
  • Changes take effect upon publication on the Site. Continued use constitutes acceptance.

Governing Law

  • These Terms are governed by the laws of Western Australia Australia.
  • Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.

Severability

  • If any provision is found to be invalid or unenforceable the remaining provisions remain in full force.

Contact Information

Protect Group Australia & New Zealand Pty Ltd

  • info@protectgroupanz.com
  • +61 433 452 810

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