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Overview

Protect Group Australia & New Zealand Pty Ltd ("Protect Group", "we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

  • This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.
  • By using our website or engaging with our services, you agree to the terms of this Privacy Policy.

What Personal Information We Collect

We may collect personal information including, but not limited to:

Identity & Contact Information

  • Full name
  • Phone number
  • Email address
  • Residential or business address

Transaction & Service Information

  • Purchase history
  • Warranty registrations
  • Vehicle, caravan, marine or asset details (e.g. VIN, model, specifications)
  • Service and application records

Technical & Usage Data

  • IP address
  • Browser type and device information
  • Website usage data (via cookies and analytics tools)

Marketing & Communication Data

  • Preferences in receiving marketing
  • Interaction with our emails, ads, and content

How We Collect Personal Information

We collect personal information through:

  • Website forms (contact, enquiries, purchases)
  • Dealer and partner submissions
  • Phone, email, or in-person interactions
  • Warranty registrations
  • Social media engagement
  • Cookies and analytics tools

We may also collect information from third parties such as:

  • Authorised dealers and applicators
  • Business partners
  • Marketing platforms

Why We Collect and Use Your Information

We collect and use your personal information for purposes including:

  • Providing products and services
  • Processing orders and payments
  • Managing warranties and guarantees
  • Supporting dealer and partner networks
  • Communicating with you (including support and updates)
  • Marketing and promotional activities
  • Improving our products, services, and website
  • Complying with legal and regulatory obligations

Disclosure of Personal Information

We may disclose your personal information to:

  • Authorised dealers, applicators, and business partners
  • Service providers (e.g. IT, payment processing, logistics)
  • Marketing and advertising platforms
  • Professional advisors (legal, accounting, insurance)
  • Government or regulatory authorities where required by law

We do not sell personal information to third parties.

Overseas Disclosure

  • Some of our service providers or systems may be located overseas. As a result, your personal information may be transferred outside Australia.
  • We take reasonable steps to ensure that any overseas recipients handle your information in a manner consistent with Australian privacy laws.

Cookies and Website Tracking

Our website uses cookies and similar technologies to:

  • Improve user experience
  • Analyse website traffic and performance
  • Deliver targeted advertising

You can manage or disable cookies through your browser settings. However, doing so may affect website functionality.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These measures include:

  • Secure servers and systems
  • Restricted access controls
  • Encryption and cybersecurity practices

However, no system is completely secure, and we cannot guarantee absolute security.

Access and Correction

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Our business operations 
  • Requests can be made by contacting us using the details below.
  • We will respond within a reasonable timeframe.

Marketing Communications

We may send you marketing communications about our products, services, and offers.

You can opt out at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly

Retention of Personal Information

We retain personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Complaints

  • If you believe we have breached your privacy rights, you may contact us using the details below.
  • We will investigate and respond within a reasonable timeframe.
  • If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy

  • We may update this Privacy Policy from time to time.
  • The latest version will always be available on our website.

Contact Us

For any privacy-related enquiries or requests, please contact:

Protect Group Australia & New Zealand Pty Ltd

  • info@protectgroupanz.com
  • +61 433 452 810
  • Australia and New Zealand

Additional Provisions

Warranty & Product Registration Data

Where you register for a product warranty or lifetime guarantee, we may collect detailed asset and ownership information. This data is required to validate and administer your coverage.

Dealer Network Data Sharing

Where you engage with an authorised Protect Group dealer, relevant personal information may be shared between Protect Group and that dealer for service delivery, support, and warranty purposes.

Dealer Authorisation & Customer Contact

Protect Group Australia & New Zealand may contact customers on behalf of authorised dealers and partners in connection with products and services supplied, including aftercare, maintenance products, warranty support, and related offerings.

Authorised Contact

Where you have purchased a product or service through an authorised Protect Group dealer, you acknowledge and agree that:

  • Your personal information may be shared with Protect Group for service delivery, support, and marketing purposes
  • Protect Group may contact you directly as an authorised representative of that dealer

Purpose of Contact

We may contact you for:

  • Purchase history
  • Maintenance guidance and support
  • Warranty-related communication
  • Promotional offers relevant to your purchase

Compliance with Australian Laws

All communications are conducted in accordance with:

  • The Privacy Act 1988 (Cth)
  • The Spam Act 2003 (Cth)
  • The Do Not Call Register Act 2006 (Cth)

We only contact individuals where:

  • Consent has been provided directly or via an authorised dealer, or
  • There is a reasonable expectation of contact based on an existing customer relationship

Opt-Out Rights

You may opt out of marketing communications at any time by:

  • Following unsubscribe instructions
  • Requesting removal during a call
  • Contacting us directly

We will promptly honour all opt-out requests.

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